This policy applies to all information collected or submitted on the Luuze website, the Luuze app, and any communications between you and Luuze (including by email, phone, and video call).
Information We Collect, Use, and Disclose
Withings and Fitbit authentication is managed using the Withings and Fitbit official APIs using OAuth2 and Luuze does not store your username or password. An access token that is used to facilitate data synchronization is stored locally on your device.
If you export data using Luuze’s export to .csv function, this data is stored on your local device and only sent to locations that you explicitly choose.
Luuze is in no way responsible for the protection of your data stored locally on your device or on third party servers.
If you subscribe to the Luuze newsletter, your email and name will be used to send the newsletter to you, and you always have the right to opt-out of communications.
If you post a review, make a comment, or otherwise submit personal information on a public forum such as social media accounts or public forums on our website or other applications, your communications may be viewable by the public.
We may disclose personal information in situations where we are legally required or permitted to do so. The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements or to enforce your rights or to investigate suspicion of unlawful activities. In some instances, such as a legal proceeding or court order, we may also be required to disclose your personal information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the disclosure request have legitimate grounds to do so. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property or safety of ourselves and others. As noted above, we do not collect health data on the app, so we won’t be required to disclose any health information that we don’t have in the first place.
No method of transmission over the internet or method of electronic storage is 100% secure and reliable, and absolute security cannot be guaranteed. The app does not send health data to any servers owned by Luuze. Communication with the app and website uses HTTPS. If you send an email with personal information to us, it may not be secure. Although Luuze will take reasonable steps to protect information that is in our possession from loss, misuse, and unauthorized access, but does not take any responsibility for the protection of this data.
California Online Privacy Protection Act Compliance
We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Information for European Union Customers
By using Luuze and providing your information, you authorize us to collect, use, and store your information outside of the European Union.
International Transfers of Information
Information may be processed, stored, and used outside of the province of Alberta, outside of Canada, and outside the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.
Changes to this policy
Last updated April 1, 2021.