Privacy Policy

This policy applies to all information collected or submitted on the Luuze website, the Luuze app, and any communications between you and Luuze (including by email, phone, and video call).

Information We Collect, Use, and Disclose

When you use the Luuze app, health data such as your weight measurements, body fat measurements, and weight management goals are stored locally on your device. None of this data is stored elsewhere in a way that is connected to your identity without your permission. The Luuze app has the ability to store this data remotely on third party sites if you choose to do so, such as when using the Apple Health, Withings, and Fitbit sync tools. If you choose to store data on third party sites or applications, please be aware that this privacy policy will no longer apply once you leave our website or app, and that we are not responsible for the privacy practices of third party sites or applications. We therefore suggest that you closely examine the respective privacy policies of third party sites and applications to learn how they collect, use and disclose your personal information.

Withings and Fitbit authentication is managed using the Withings and Fitbit official APIs using OAuth2 and Luuze does not store your username or password. An access token that is used to facilitate data synchronization is stored locally on your device.

If you export data using Luuze’s export to .csv function, this data is stored on your local device and only sent to locations that you explicitly choose. 

For analytics purposes, Luuze uses Mixpanel to collect information that does not personally identify users. This non-personally identifiable information includes usage data and anonymous weight measurement-related statistics that are aggregated to help improve the app. For example, we may disclose the total number of pounds lost by Luuze users, the average weight loss of Luuze users, or use usage data to understand the percentage of users who use a certain feature in the app. You can view Mixpanel’s privacy policy here: https://mixpanel.com/legal/privacy-policy/.

Luuze is in no way responsible for the protection of your data stored locally on your device or on third party servers.

If you subscribe to the Luuze newsletter, your email and name will be used to send the newsletter to you, and you always have the right to opt-out of communications.

Luuze.com is hosted on a2hosting. When you access this site, data such as your IP address may be sent to a2hosting. You can view their privacy policy here: https://www.a2hosting.ca/about/website-privacy. Luuze.com uses Google Analytics and when you access this site, data such as your IP address or your usage of the site may be sent to Google. You can view their privacy policy here: https://policies.google.com/privacy.

To the extent you provide us with any personal information, we can use it to (i) provide, maintain, and improve our services; (ii) provide information to our employees, contractors, and affiliates to allow them to perform services on our behalf; (iii) send you newsletters or other communications to which you have subscribed or may be interested; (iv) comply generally with privacy laws and all other applicable regulatory requirements; and (v) assist you when you contact our customer support services, including to direct your questions to appropriate individuals, investigate and address any of your concerns, and to improve and monitor our customer support responses. We may also use your personal information for purposes that are otherwise consistent with the terms of this privacy policy or that are permitted or required by law, and for purposes for which you have otherwise provided consent.

If you post a review, make a comment, or otherwise submit personal information on a public forum such as social media accounts or public forums on our website or other applications, your communications may be viewable by the public.

We may disclose personal information in situations where we are legally required or permitted to do so. The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements or to enforce your rights or to investigate suspicion of unlawful activities. In some instances, such as a legal proceeding or court order, we may also be required to disclose your personal information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the disclosure request have legitimate grounds to do so. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property or safety of ourselves and others. As noted above, we do not collect health data on the app, so we won’t be required to disclose any health information that we don’t have in the first place.

We may use and disclose your personal information to third parties in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples, permitting such parties to determine whether to proceed or continue with the transaction, fulfilling any reporting or audit requirements to such parties, and/or disclosing personal information as part of concluding a sale or transfer of assets. Our successors and assigns may collect, use and disclose your personal information for substantially the same purposes as those set out in this privacy policy. As noted above, we do not collect health data on the app, so we won’t be required to disclose any health information that we don’t have in the first place.

Security

No method of transmission over the internet or method of electronic storage is 100% secure and reliable, and absolute security cannot be guaranteed. The app does not send health data to any servers owned by Luuze. Communication with the app and website uses HTTPS. If you send an email with personal information to us, it may not be secure. Although Luuze will take reasonable steps to protect information that is in our possession from loss, misuse, and unauthorized access, but does not take any responsibility for the protection of this data. 

California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Information for European Union Customers

By using Luuze and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the province of Alberta, outside of Canada, and outside the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.

Your Consent

By using our site or apps, you consent to our privacy policy.

Contacting Us

If you have questions regarding this privacy policy, you may email andrew@luuze.com

Governing Law

This privacy policy and all related matters shall be interpreted and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.

Changes to this policy

If we decide to change our privacy policy, we will post those changes on this page. We reserve the right to change this privacy policy at any time without prior notice. Continued use of the application after changes to the privacy policy shall indicate your acceptance and agreement with the terms of the revised privacy policy.

Last updated April 1, 2021.